Original question: "Which are the negative aspects of buying online?" ("¿Cuáles son los aspectos negativos de comprar online?")
*Survey respondents bought or used products or services in the 12 months before the survey in the following categories: kitchen, sports, household appliances and technology, gaming, furniture and accessories, rest, optics, house improvements, and mobile devices.
Citation formats
Negative aspects of online shopping according to buyers in Spain 2025
According to a 2025 survey, the difficulty of returning products bought online was the main negative aspect of online shopping in Spain, with ** percent of consumers citing this factor. The delivery times and difficulty of contacting customer support were mentioned by ** and ** percent of Spanish shoppers, respectively.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
El Observatorio Cetelem. (November 2, 2025). Negative aspects of online shopping according to buyers in Spain in 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/1616178/negative-aspects-of-online-shopping-in-spain/
El Observatorio Cetelem. "Negative aspects of online shopping according to buyers in Spain in 2025." Chart. November 2, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/1616178/negative-aspects-of-online-shopping-in-spain/
El Observatorio Cetelem. (2025). Negative aspects of online shopping according to buyers in Spain in 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/1616178/negative-aspects-of-online-shopping-in-spain/
El Observatorio Cetelem. "Negative Aspects of Online Shopping According to Buyers in Spain in 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 2 Nov 2025, /statistics/1616178/negative-aspects-of-online-shopping-in-spain/
El Observatorio Cetelem, Negative aspects of online shopping according to buyers in Spain in 2025 ÌÇÐÄÆƽâ°æ, /statistics/1616178/negative-aspects-of-online-shopping-in-spain/ (last visited July 29, 2026)
Negative aspects of online shopping according to buyers in Spain in 2025 [Graph], El Observatorio Cetelem, November 2, 2025. [Online]. Available: /statistics/1616178/negative-aspects-of-online-shopping-in-spain/
