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Main frustrations of online shoppers while buying online worldwide in 2025

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Source

Release date

June 2025

Region

Worldwide

Survey time period

February to March 2025

Number of respondents

24,000 online shoppers in 24 countries*

Supplementary notes

*Respondents made at least one online purchase within the three months before the survey. The survey was conducted across the 24 following countries:

  • Argentina, Australia, Austria, Brazil, Canada, China, the Czech Republic, France, Germany, India, Italy, Malaysia, Morocco, the Netherlands, Nigeria, Poland, South Africa, Spain, Sweden, Thailand, Turkey, the United Arab Emirates, the United Kingdom, and the United States.

Missing percentage points to 100 percent are probably due to rounding.

Citation formats

Top frustrations of buyers while shopping online worldwide 2025

Published by ÌÇÐÄÆƽâ°æ Research Department, Jul 9, 2025

Shoppers' main frustration while shopping online was the high delivery cost, with almost ** percent of survey respondents reporting this. Long delivery times and not enough product information followed, with ** and ** percent of online shoppers mentioning these frustrations, respectively.

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Statistics on " E-commerce delivery preferences worldwide "

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Other statistics that may interest you E-commerce delivery preferences worldwide

Overview

5

Delivery cost & speed

5

Delivery experience

5

Order returns

5

Sustainability

7

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Topics

E-commerce delivery preferences worldwideCourier, express and parcel (CEP) market in the United StatesSustainabilitySustainability in the tech industryRestaurant delivery in the U.S.
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* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

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For teams of up to 99 users
Talk to sales for pricing
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  • Market ÌÇÐÄÆƽâ°æ

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