*Respondents made at least one online purchase within the three months before the survey. The survey was conducted across the following countries:
Argentina, Australia, Austria, Belgium, Brazil, Canada, China, the Czech Republic, Denmark, France, Germany, India, Italy, Malaysia, Morocco, the Netherlands, Nigeria, Poland, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, the United Arab Emirates, the United Kingdom, and the United States.
Citation formats
Online consumers willing to do selected sustainable practices worldwide 2026
°¿±¹±ð°ùÌý** percent of online shoppers were willing to buy exclusively from retailers using sustainable delivery and return providers. In addition, ** percent would accept longer delivery or return times for sustainability reasons, according to a 2026 survey.
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DHL Group. (May 20, 2026). Share of customers willing to do selected sustainable practices during the purchase process worldwide in 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/1618320/online-shoppers-sustainable-practices/
DHL Group. "Share of customers willing to do selected sustainable practices during the purchase process worldwide in 2026." Chart. May 20, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/1618320/online-shoppers-sustainable-practices/
DHL Group. (2026). Share of customers willing to do selected sustainable practices during the purchase process worldwide in 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/1618320/online-shoppers-sustainable-practices/
DHL Group. "Share of Customers Willing to Do Selected Sustainable Practices during The Purchase Process Worldwide in 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 20 May 2026, /statistics/1618320/online-shoppers-sustainable-practices/
DHL Group, Share of customers willing to do selected sustainable practices during the purchase process worldwide in 2026 ÌÇÐÄÆƽâ°æ, /statistics/1618320/online-shoppers-sustainable-practices/ (last visited July 23, 2026)
Share of customers willing to do selected sustainable practices during the purchase process worldwide in 2026 [Graph], DHL Group, May 20, 2026. [Online]. Available: /statistics/1618320/online-shoppers-sustainable-practices/
