The delivery of online purchases much later than expected was the most common product delivery problem experienced by online shoppers in Europe and North America during the first three months of 2025. AÂ of respondents reported that deliveries came at a different time than expected, while ** percent considered the time offered for delivery to be too long.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆÆ½â°æ can support your business.
Descartes. (May 5, 2025). Problems experienced by consumers during the delivery of online purchases in 2025 [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 15, 2026, from /statistics/1618108/consumer-product-delivery-experiences/
Descartes. "Problems experienced by consumers during the delivery of online purchases in 2025." Chart. May 5, 2025. ÌÇÐÄÆÆ½â°æ. Accessed July 15, 2026. /statistics/1618108/consumer-product-delivery-experiences/
Descartes. (2025). Problems experienced by consumers during the delivery of online purchases in 2025. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 15, 2026. /statistics/1618108/consumer-product-delivery-experiences/
Descartes. "Problems Experienced by Consumers during The Delivery of Online Purchases in 2025." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 5 May 2025, /statistics/1618108/consumer-product-delivery-experiences/
Descartes, Problems experienced by consumers during the delivery of online purchases in 2025 ÌÇÐÄÆÆ½â°æ, /statistics/1618108/consumer-product-delivery-experiences/ (last visited July 15, 2026)
Problems experienced by consumers during the delivery of online purchases in 2025 [Graph], Descartes, May 5, 2025. [Online]. Available: /statistics/1618108/consumer-product-delivery-experiences/