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Comparison of share of customers having a problem versus customers reporting problems in the United Kingdom (UK) from 2017 to 2022

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Source

Release date

January 2022

Region

United Kingdom

Survey time period

January 2017 to January 2022

Number of respondents

over 10,000

Age group

18 years and older

Method of interview

Online survey

Citation formats

Frequency of customer problems and problem reporting in the UK 2017-2022

Published by
F. Watty,
Feb 21, 2022
When it comes to making a complaint about a problem they are experiencing, consumers in the United Kingdom seemed to be somewhat hesitant, as there was, on average, a percent difference between the share of consumers who experienced a problem and those who reported it to the respective organization during the measured period. In addition. the share of customers having a problem increased consistently in the last two years and amounted to about **** percent in January of 2022.
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