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Time it takes for customer complaints to get resolved in the United Kingdom (UK) in 2021 and 2022

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Source

Release date

January 2022

Region

United Kingdom

Survey time period

January 2021 and January 2022

Number of respondents

over 10,000

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "How long did it take to resolve your problem?"

Citation formats

Resolving time of customer complaints in the UK 2021-2022

Published by
F. Watty,
Feb 21, 2022
In January 2022, almost a quarter of customer problems in the United Kingdom (UK) got resolved by the organizations immediately. This was an increase of around **** percent compared to the previous year. An average of ** percent of customer complaints were resolved within ** hours.
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