In January 2022, the share of in-person customer experiences in the United Kingdom (UK) fell by over *** percent, compared to January 2020, i.e., two years earlier. Instead, the proportion of experiences conducted over email and via an organization's website has grown considerably.
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Institute of Customer Service. (January 25, 2022). Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/
Institute of Customer Service. "Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022." Chart. January 25, 2022. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/
Institute of Customer Service. (2022). Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/
Institute of Customer Service. "Share of Channels Used for Customer Service Experiences in The United Kingdom (Uk) from 2020 to 2022." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 25 Jan 2022, /statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/
Institute of Customer Service, Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022 ÌÇÐÄÆƽâ°æ, /statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/ (last visited July 29, 2026)
Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022 [Graph], Institute of Customer Service, January 25, 2022. [Online]. Available: /statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/
