This statistic shows the satisfaction of customers with the channels used for contacting the organizations in the United Kingdom (UK) in ** and 2022. As of **, average customer satisfaction increased across almost all of the different contact channels. In that period, UK customers were most satisfied with their experiences on contacting the organizations via their mobile apps.
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Institute of Customer Service. (January 25, 2022). Average satisfaction for customer experiences in the United Kingdom (UK) in 2021 and 2022, by contact channel [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 21, 2026, from /statistics/1291568/customer-satisfaction-by-contact-channel-uk/
Institute of Customer Service. "Average satisfaction for customer experiences in the United Kingdom (UK) in 2021 and 2022, by contact channel." Chart. January 25, 2022. ÌÇÐÄÆƽâ°æ. Accessed July 21, 2026. /statistics/1291568/customer-satisfaction-by-contact-channel-uk/
Institute of Customer Service. (2022). Average satisfaction for customer experiences in the United Kingdom (UK) in 2021 and 2022, by contact channel. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 21, 2026. /statistics/1291568/customer-satisfaction-by-contact-channel-uk/
Institute of Customer Service. "Average Satisfaction for Customer Experiences in The United Kingdom (Uk) in 2021 and 2022, by Contact Channel." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 25 Jan 2022, /statistics/1291568/customer-satisfaction-by-contact-channel-uk/
Institute of Customer Service, Average satisfaction for customer experiences in the United Kingdom (UK) in 2021 and 2022, by contact channel ÌÇÐÄÆƽâ°æ, /statistics/1291568/customer-satisfaction-by-contact-channel-uk/ (last visited July 21, 2026)
Average satisfaction for customer experiences in the United Kingdom (UK) in 2021 and 2022, by contact channel [Graph], Institute of Customer Service, January 25, 2022. [Online]. Available: /statistics/1291568/customer-satisfaction-by-contact-channel-uk/
