* The source adds the following information: "Index scores are expressed as a number out of 100. The UKCSI score for each organisation is the average of all of its customers’ satisfaction scores, multiplied by 10, with a weighting applied reflecting the priority score for each measure. The sector score is the mean average of all responses for that sector, multiplied by 10. The overall UKCSI is based on the mean average of each sector’s score."
Citation formats
Customer satisfaction in the United Kingdom 2025-2026, by sector
Between January 2025 and January 2026, the customer satisfaction index in the United Kingdom (UK) had increased in most sectors. The customer satisfaction index stood at **** points in the banks and building societies and retail nonfood sectors.
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Institute of Customer Service. (January 16, 2026). Customer satisfaction with industry sectors in the United Kingdom (UK) in 2025 and 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/879013/customer-satisfaction-by-industry-sector-united-kingdom-uk/
Institute of Customer Service. "Customer satisfaction with industry sectors in the United Kingdom (UK) in 2025 and 2026." Chart. January 16, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/879013/customer-satisfaction-by-industry-sector-united-kingdom-uk/
Institute of Customer Service. (2026). Customer satisfaction with industry sectors in the United Kingdom (UK) in 2025 and 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/879013/customer-satisfaction-by-industry-sector-united-kingdom-uk/
Institute of Customer Service. "Customer Satisfaction with Industry Sectors in The United Kingdom (Uk) in 2025 and 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 16 Jan 2026, /statistics/879013/customer-satisfaction-by-industry-sector-united-kingdom-uk/
Institute of Customer Service, Customer satisfaction with industry sectors in the United Kingdom (UK) in 2025 and 2026 ÌÇÐÄÆƽâ°æ, /statistics/879013/customer-satisfaction-by-industry-sector-united-kingdom-uk/ (last visited July 28, 2026)
Customer satisfaction with industry sectors in the United Kingdom (UK) in 2025 and 2026 [Graph], Institute of Customer Service, January 16, 2026. [Online]. Available: /statistics/879013/customer-satisfaction-by-industry-sector-united-kingdom-uk/
