Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
Citation formats
Service decision makers worldwide whose organization has a defined AI strategy 2018
This statistic demonstrates the share of service decision makers worldwide who say their organization has a completely defined AI strategy in 2018, by type. During the survey, ** percent of high performing customer service agents in 2018 indicated that their organization does have a completely defined AI strategy.
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Salesforce Research. (March 19, 2019). Share of service decision makers worldwide who say their organization has a completely defined AI strategy in 2018, by type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1025222/service-decision-makers-worldwide-whose-organization-has-an-ai-strategy/
Salesforce Research. "Share of service decision makers worldwide who say their organization has a completely defined AI strategy in 2018, by type." Chart. March 19, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1025222/service-decision-makers-worldwide-whose-organization-has-an-ai-strategy/
Salesforce Research. (2019). Share of service decision makers worldwide who say their organization has a completely defined AI strategy in 2018, by type. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1025222/service-decision-makers-worldwide-whose-organization-has-an-ai-strategy/
Salesforce Research. "Share of Service Decision Makers Worldwide Who Say Their Organization Has a Completely Defined Ai Strategy in 2018, by Type." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 Mar 2019, /statistics/1025222/service-decision-makers-worldwide-whose-organization-has-an-ai-strategy/
Salesforce Research, Share of service decision makers worldwide who say their organization has a completely defined AI strategy in 2018, by type ÌÇÐÄÆƽâ°æ, /statistics/1025222/service-decision-makers-worldwide-whose-organization-has-an-ai-strategy/ (last visited July 25, 2026)
Share of service decision makers worldwide who say their organization has a completely defined AI strategy in 2018, by type [Graph], Salesforce Research, March 19, 2019. [Online]. Available: /statistics/1025222/service-decision-makers-worldwide-whose-organization-has-an-ai-strategy/
