Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
Citation formats
Customer service agents worldwide who can find the info they need on one screen 2018
This statistic illustrates the share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018, by type. During the survey, ** percent of high performing customer service agents indicated they could find all the necessary information to do their job on one screen.
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Salesforce Research. (March 19, 2019). Share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018 , by type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 03, 2026, from /statistics/1025179/customer-service-agents-worldwide-able-to-get-all-their-info-on-one-screen-to-do-their-job/
Salesforce Research. "Share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018 , by type." Chart. March 19, 2019. ÌÇÐÄÆƽâ°æ. Accessed August 03, 2026. /statistics/1025179/customer-service-agents-worldwide-able-to-get-all-their-info-on-one-screen-to-do-their-job/
Salesforce Research. (2019). Share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018 , by type. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 03, 2026. /statistics/1025179/customer-service-agents-worldwide-able-to-get-all-their-info-on-one-screen-to-do-their-job/
Salesforce Research. "Share of Customer Service Agents Worldwide Who Said They Can Find All The Information They Need to Do Their Job on One Screen in 2018 , by Type." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 Mar 2019, /statistics/1025179/customer-service-agents-worldwide-able-to-get-all-their-info-on-one-screen-to-do-their-job/
Salesforce Research, Share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018 , by type ÌÇÐÄÆƽâ°æ, /statistics/1025179/customer-service-agents-worldwide-able-to-get-all-their-info-on-one-screen-to-do-their-job/ (last visited August 03, 2026)
Share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018 , by type [Graph], Salesforce Research, March 19, 2019. [Online]. Available: /statistics/1025179/customer-service-agents-worldwide-able-to-get-all-their-info-on-one-screen-to-do-their-job/
