| Characteristic | Use now, no plans to replace/upgrade | Use now, looking to replace/upgrade | Will implement within 12 months | Will implement after 12 months | No plans to implement | Don't know |
|---|---|---|---|---|---|---|
| - | - | - | - | - | - | - |
| - | - | - | - | - | - | - |
| - | - | - | - | - | - | - |
The chart is not accessible to screen readers. Please switch to the table view to access the data.
Download
Source
Source
Release date
November 2017
More information
Region
United Kingdom
Survey time period
June 2017 to Septmber 2017
Number of respondents
218*
Special properties
contact center managers and directors
Supplementary notes
* The source defines these size bands as follows:
Small (10 to 50 agent positions) - 76 respondents.
Medium (51 to 200 agent positions) - 81 respondents.
Large (200+ agent positions) - 58 respondents.
3 respondents did not give their size when answering the survey and, as such, were not included in size based analysis.
Figures may not sum up to 100 percent due to rounding.
Citation formats
