Respondents covered a representative spread of ages (18 to over 65), incomes (less than 15,000 GBP to over 119,000 GBP) and education levels (no qualifications to advanced degrees).
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Frequency of UK shoppers purchasing online and picking up in store 2014
This statistic shows the results of a survey asking shoppers how often they have purchased or reserved a product online and picked the order up in a store in the United Kingdom (UK) in the last year, as of the 2nd quarter of 2014. Of UK shoppers surveyed, the majority had used these types of "click and collect" to some degree over the previous year. Only 26 percent had never ordered or reserved online and picked up in store.
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Cognizant. (November 1, 2014). Considering all your shopping over the past year how often have you purchased or reserved a product online and picked up the order in a store? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 21, 2026, from /statistics/383204/click-and-collect-usage-frequency-united-kingdomuk/
Cognizant. "Considering all your shopping over the past year how often have you purchased or reserved a product online and picked up the order in a store?." Chart. November 1, 2014. ÌÇÐÄÆƽâ°æ. Accessed July 21, 2026. /statistics/383204/click-and-collect-usage-frequency-united-kingdomuk/
Cognizant. (2014). Considering all your shopping over the past year how often have you purchased or reserved a product online and picked up the order in a store?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 21, 2026. /statistics/383204/click-and-collect-usage-frequency-united-kingdomuk/
Cognizant. "Considering All Your Shopping over The past Year How Often Have You Purchased or Reserved a Product Online and Picked up The Order in a Store?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Nov 2014, /statistics/383204/click-and-collect-usage-frequency-united-kingdomuk/
Cognizant, Considering all your shopping over the past year how often have you purchased or reserved a product online and picked up the order in a store? ÌÇÐÄÆƽâ°æ, /statistics/383204/click-and-collect-usage-frequency-united-kingdomuk/ (last visited July 21, 2026)
Considering all your shopping over the past year how often have you purchased or reserved a product online and picked up the order in a store? [Graph], Cognizant, November 1, 2014. [Online]. Available: /statistics/383204/click-and-collect-usage-frequency-united-kingdomuk/
