According to the results of a survey conducted in 2020, the most influential factor for talent retention in BPO / KPO — ITO contact centers in Mexico was the work environment, with ** percent of responding companies considering it to be key for employee satisfaction. A career plan ranked second, viewed by ** percent of companies surveyed as an element contributing to staff retention.
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Instituto Mexicano de Teleservicios. (February 11, 2021). Factors contributing to talent retention in BPO / KPO — ITO contact centers in Mexico in 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/1221865/mexico-offshore-contact-center-talent-retention/
Instituto Mexicano de Teleservicios. "Factors contributing to talent retention in BPO / KPO — ITO contact centers in Mexico in 2020." Chart. February 11, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/1221865/mexico-offshore-contact-center-talent-retention/
Instituto Mexicano de Teleservicios. (2021). Factors contributing to talent retention in BPO / KPO — ITO contact centers in Mexico in 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/1221865/mexico-offshore-contact-center-talent-retention/
Instituto Mexicano de Teleservicios. "Factors Contributing to Talent Retention in Bpo / Kpo — Ito Contact Centers in Mexico in 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 11 Feb 2021, /statistics/1221865/mexico-offshore-contact-center-talent-retention/
Instituto Mexicano de Teleservicios, Factors contributing to talent retention in BPO / KPO — ITO contact centers in Mexico in 2020 ÌÇÐÄÆƽâ°æ, /statistics/1221865/mexico-offshore-contact-center-talent-retention/ (last visited July 27, 2026)
Factors contributing to talent retention in BPO / KPO — ITO contact centers in Mexico in 2020 [Graph], Instituto Mexicano de Teleservicios, February 11, 2021. [Online]. Available: /statistics/1221865/mexico-offshore-contact-center-talent-retention/
