Respondents made at least one online purchase within the three months before the survey. The survey was conducted across the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, the Czech Republic, Denmark, France, Germany, India, Italy, Malaysia, Morocco, the Netherlands, Nigeria, Poland, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, the United Arab Emirates, the United Kingdom, and the United States.
Citation formats
Frequency of using AI chat tools in online purchases among Gen Z 2026
A 2026 survey found that ** percent of Gen Z consumers reported using AI chat tools every time or often when shopping online, while ** percent used them occasionally and ** percent never used them.
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DHL Group. (June 2, 2026). Frequency of using AI chat tools in online purchases among Gen Z consumers worldwide in 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/1661993/gen-z-ai-chat-tool-usage-online-shopping-worldwide/
DHL Group. "Frequency of using AI chat tools in online purchases among Gen Z consumers worldwide in 2026." Chart. June 2, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/1661993/gen-z-ai-chat-tool-usage-online-shopping-worldwide/
DHL Group. (2026). Frequency of using AI chat tools in online purchases among Gen Z consumers worldwide in 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/1661993/gen-z-ai-chat-tool-usage-online-shopping-worldwide/
DHL Group. "Frequency of Using Ai Chat Tools in Online Purchases among Gen Z Consumers Worldwide in 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 2 Jun 2026, /statistics/1661993/gen-z-ai-chat-tool-usage-online-shopping-worldwide/
DHL Group, Frequency of using AI chat tools in online purchases among Gen Z consumers worldwide in 2026 ÌÇÐÄÆƽâ°æ, /statistics/1661993/gen-z-ai-chat-tool-usage-online-shopping-worldwide/ (last visited July 27, 2026)
Frequency of using AI chat tools in online purchases among Gen Z consumers worldwide in 2026 [Graph], DHL Group, June 2, 2026. [Online]. Available: /statistics/1661993/gen-z-ai-chat-tool-usage-online-shopping-worldwide/
