Share of small and medium-sized businesses (SMBs) that used vs did not use artificial intelligence (AI) in marketing or social media in the United States as of August 2023
Characteristic
Share of respondents
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among small to midsize business owners and decision makers
Supplementary notes
Respondents belonged to one of the following industries: construction & contracting; entertainment & recreation; food & beverage; hospitality & accommodation; retail; or restaurant & bar.
Survey type not specified.
Figures might not add up to 100 percent due to rounding
Citation formats
Share of SMBs who use AI in marketing/social media in the U.S. 2023
During an August 2023 survey, approximately ** percent of surveyed small or medium business (SMB) owners used artificial intelligence (AI) across marketing and/or social media. ** percent of respondents said they would consider using AI in the future, while ** percent stated they were not planning on using AI.
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Morning Consult, & Verizon (Verizon Business). (August 31, 2023). Share of small and medium-sized businesses (SMBs) that used vs did not use artificial intelligence (AI) in marketing or social media in the United States as of August 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 04, 2026, from /statistics/1427822/smbs-ai-social-media-marketing-usa/
Morning Consult, und Verizon (Verizon Business). "Share of small and medium-sized businesses (SMBs) that used vs did not use artificial intelligence (AI) in marketing or social media in the United States as of August 2023." Chart. August 31, 2023. ÌÇÐÄÆƽâ°æ. Accessed August 04, 2026. /statistics/1427822/smbs-ai-social-media-marketing-usa/
Morning Consult, Verizon (Verizon Business). (2023). Share of small and medium-sized businesses (SMBs) that used vs did not use artificial intelligence (AI) in marketing or social media in the United States as of August 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 04, 2026. /statistics/1427822/smbs-ai-social-media-marketing-usa/
Morning Consult, and Verizon (Verizon Business). "Share of Small and Medium-sized Businesses (Smbs) That Used Vs Did Not Use Artificial Intelligence (Ai) in Marketing or Social Media in The United States as of August 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 31 Aug 2023, /statistics/1427822/smbs-ai-social-media-marketing-usa/
Morning Consult & Verizon (Verizon Business), Share of small and medium-sized businesses (SMBs) that used vs did not use artificial intelligence (AI) in marketing or social media in the United States as of August 2023 ÌÇÐÄÆƽâ°æ, /statistics/1427822/smbs-ai-social-media-marketing-usa/ (last visited August 04, 2026)
Share of small and medium-sized businesses (SMBs) that used vs did not use artificial intelligence (AI) in marketing or social media in the United States as of August 2023 [Graph], Morning Consult, & Verizon (Verizon Business), August 31, 2023. [Online]. Available: /statistics/1427822/smbs-ai-social-media-marketing-usa/
