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Frequency to which French online shoppers return products in 2020

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Sources

Release date

February 2021

Region

France

Survey time period

November 2020

Number of respondents

1,000 respondents

Age group

18 years and older

Special properties

Online buyers of non-food products in the last 12 months

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "Les consommateurs effectuent des retours :".

Citation formats

French people returning online orders 2020, by frequency

Published by
Yihan Ma,
Mar 1, 2021
In times of the COVID-19 crisis, many French consumers had to resume to online shopping, with no or less means to inspect or feel the product they bought. Thus, the source wanted to assess if and to which frequency people were likely to return their orders. Just above ** percent of the respondents mentioned rarely returning their products, and just a minority of *** percent were sending back the parcels often.
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