Mexico: online purchase returns by generation 2025| ��ƽ��

Share of internet users returning online purchases in Mexico as of March 2025, by generation

Characteristic	Share of respondents
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Number of respondents

12,161 internet users

Age group

18-64 years

Supplementary notes

Multiple answers were possible.

During the survey, the question was phrased as follows: "Which of these kinds of articles have you sent back after an online order in the past 12 months?"

If you need more information, you can have a look at the Consumer ��ƽ�� Methodology.

Citation formats

When asked if they have returned online purchases in the 12 months prior to a survey, ** percent of Generation Z internet users said yes. This was the generation where most internet users returned online purchases, followed by Millennials. According to the survey, ** percent of internet users born between 1946 and 2012 returned products bought online.

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