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Most common customer behavior when call centers are unavailable in Japan as of August 2022

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Sources

Release date

November 2022

Region

Japan

Survey time period

August 23, 2022

Number of respondents

1,080 respondents

Age group

20 years and older

Method of interview

Online survey

Supplementary notes

Original question: "What do you expect to do when the call center is unavailable?"

Citation formats

Most common customer behavior when a call center is unavailable in Japan 2022

Published by Jenny Yang, May 19, 2023
According to a survey conducted in August 2022 in Japan, percent of respondents stated that they would wait until the operators are available again when the call center is out of business hours. The second common expectation was to be supported by voice guidance through automated reception, marking percent.
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