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Impact of selected features have on individual insurance customer retention in the United States in 2019, by tech-savviness

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Sources

Release date

May 2019

Region

United States

Survey time period

January and February 2019

Number of respondents

8,000 respondents

Special properties

insurance customers (personal and commercial lines) from 20 countries

Citation formats

Impact of insurance innovation on individual customer retention in the U.S. 2019

Published by Jenny Yang, Jul 4, 2019
This statistic shows the impact of selected features have on individual insurance customer retention in the United States in 2019, by affinity for technology. In this survey, **** percent of tech-savvy individual insurance customers said that the availability of flexible insurance policies increased their loyalty, whereas only ** percent of non-tech-savvy customers said the same.
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