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Importance of easy retail returns as a online purchase driver in the United Kingdom (UK) in 2022

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Source

Release date

April 2023

Region

United Kingdom

Survey time period

June 2022

Number of respondents

738 respondents

Age group

16 years and older

Special properties

consumers who returned a product purchased online in the last 12 months*

Supplementary notes

* Excluding the delivery of takeaway food.

Citation formats

Ease of return influence on purchasing decisions in the UK 2022

Published by ÌÇÐÄÆƽâ°æ Research Department, May 2, 2023
Return policies can have a large impact on purchasing decisions, a 2022 study revealed. In the United Kingdom (UK), almost half of the surveyed shoppers believed that an easy return process is a very important factor when deciding to buy items online. Nearly *** in **** shoppers believed that easy returns are somewhat important as a purchase driver. Only **** percent of customers said it was not important at all.
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Topics

E-commerce returns in the United StatesE-Commerce in ChinaHoliday season e-commerce in the United StatesMobile commerce in the United StatesE-commerce in the United Kingdom (UK)
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* For commercial use only

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For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
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For single users
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per month, billed annually 1
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Professional Account

For teams of up to 99 users
Talk to sales for pricing
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