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Countries with the highest percentage of returned online orders worldwide in 2022

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Sources

Release date

August 2022

Region

Worldwide

Survey time period

March 25 to April 7, 2022

Number of respondents

31,040*

Age group

16 years and older

Special properties

consumers who shop online at least once a month

Supplementary notes

* The study was conducted in the following 18 countries:
- Europe: United Kingdom, Spain, France, Netherlands, Germany.
- APAC: China, Japan, Thailand, Indonesia, Australia, India.
- LATAM: Brazil, Argentina, Mexico, Colombia.
- USA.
- UAE.
- South Africa.

Citation formats

Top offending countries in terms of online order returns worldwide 2022

Published by ÌÇÐÄÆƽâ°æ Research Department, May 25, 2023
In 2022, India emerged as the country with the highest percentage of online order returns, at ** percent. Following closely in second place on the list of countries with the highest return rates was the United States, ten percentage points below India, at ** percent. The United Arab Emirates, Netherlands, and Thailand completed the top five, with these countries reporting a return rate of at least ** percent for their online orders.
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