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Preferred return methods for a product purchased online among consumers in China as of November 2023

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Source

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Release date

December 2023

Region

China

Survey time period

November 9 to 30, 2023

Number of respondents

6,455 respondents

Age group

16 years and older

Special properties

up to 3 answers were allowed

Method of interview

Online survey

Supplementary notes

Survey question:
"What is the preferred return method for a product purchased online? (choose up to 3 of the most relevant answers)"

Citation formats

Preferred online shopping return methods in China 2023

Published by
F. Watty,
Jan 15, 2024
According to a survey conducted by in China in November 2023, around ** percent of respondents said that they prefer to return items they purchased online using the pick-up-from-home service. Less than ** percent preferred using postal services for the online purchase returns.
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