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Main return initiation options offered by retailers in the United States in 2022

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Source

Release date

October 2022

Region

United States

Survey time period

August 2022

Number of respondents

200 retailers

Citation formats

Return initiation options offered by retailers in the U.S. 2022

Published by ÌÇÐÄÆƽâ°æ Research Department, Mar 22, 2023
In 2022, online portals emerged as the most popular returns initiation option among retailers in the United States, with out of ten offering this service to their customers. Meanwhile, only ** percent of U.S. retailers provided the option to initiate returns by phone, email, or in-store only.
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