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Consumer rating of customer service in bicycle retail in Germany in 2025, by retailer (score of 1 to 5)

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Source

Release date

June 2025

Region

Germany

Survey time period

April 2025

Number of respondents

14,174 respondents

Special properties

People who had a consultation in the last 12 months

Method of interview

Online survey

Supplementary notes

Rating based on a scale of 1 to 5. 1 = excellent and 5 = bad.

The ranking is based on 35,470 reviews from 13,975 customers. Up to 10 companies where a consultation with an expert took place within the past year.

Citation formats

Consumer rating of customer service in bicycle retail in Germany 2025

Published by ÌÇÐÄÆƽâ°æ Research Department, Jan 7, 2026

In 2025, German consumers rated various bicycle retailers in the country based on their customer service. The rating was based on a scale of 1 to 5, following the grading system in German education - 1 stands for "excellent", while 5 equals "bad". According to the results of the survey, ZEG customer service was rated with an average score of ****.

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Statistics on " Bicycle market in Germany "

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Topics

Bicycle market in GermanyCyclingBicycle industry in EuropeBicycle industry in JapanBicycle industry in the Netherlands
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* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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