| Characteristic | CX value is fully defined and tracked, and a crucial part of the organizational strategy | CX value is fully defined and tracked | CX value is partially defined and tracked | CX value is not formally defined and tracked |
|---|---|---|---|---|
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
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Source
Sources
Release date
March 2020
More information
Region
Worldwide
Survey time period
July 15 to November 15, 2019
Number of respondents
1,019 respondents
Method of interview
Questionnaire
Supplementary notes
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