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Extent to which the strategic value of CX is defined within organizations worldwide in 2021

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Sources

Release date

September 2021

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 respondents

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, select the 1.11 question.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements to your organization? ... The value of CX is well defined across the organization."

Citation formats

Extent to which organizations defined strategic value of CX worldwide 2021

Published by Jenny Yang, Sep 22, 2021
In 2021, ** percent of professionals worldwide revealed that customer experience (CX) in their organization is fully defined. During the survey, **** percent of organizations stated that they thought artificial intelligence solutions will reshape their customer experience (CX) in the next five years.
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