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Forms of consumer feedback after having a bad experience with a company in the United States as of the 3rd quarter of 2025

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Source

Release date

November 2025

Region

United States

Survey time period

Q3 2025

Number of respondents

1,500 consumers*

Age group

18 years and older

Method of interview

Online panel

Supplementary notes

*Approximated number.

Citation formats

Consumer actions after a bad experience with a company in the U.S. 2025

Published by
F. Watty,
Feb 17, 2026

Over ** percent of consumers in the United States were likely to share with friends and family a bad experience they had with a product or service, according to a survey conducted in 2025. Over ** of consumers in the North American country sent feedback directly to the company after a bad experience.

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