Total number of complaints regarding the banking and credit cards products and services in the United Kingdom (UK) from the 1st half of 2010 to the first half of 2020
(in 1,000s)
Characteristic
Number of complaints in thousands
H1 2022
866.6
H2 2021
878.8
H1 2021
902.3
H2 2020
933.06
H1 2020
944.04
H2 2019
1,196.17
H1 2019
1,196.99
H2 2018
1,293.63
H1 2018
1,406.94
H2 2017
1,294.17
H1 2017
1,286.96
H2 2016
1,252.76
H1 2106
634.94
H2 2015
685.14
H1 2015
738.24
H2 2014
605.86
H1 2014
562.92
H2 2013
571.1
H1 2013
589.61
H2 2012
738.6
H1 2012
829.7
H2 2011
790.5
H1 2011
808.81
H2 2010
909.24
H1 2010
1,046.02
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The number of complaints to the Financial Conduct Authority (FCA) regarding the banking and credit cards services and products offered in the United Kingdom (UK) fluctuated significantly between first half of 2010 and first half of 2022. The highest volume of complaints relating to banking and credit cards was recorded in 2018, when over 1.4 million complaints were recored. During the first half of 2022, the FCA received more than 865 thousand banking related customer complaints.
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Financial Conduct Authority. (October 20, 2022). Total number of complaints regarding the banking and credit cards products and services in the United Kingdom (UK) from the 1st half of 2010 to the first half of 2020 (in 1,000s) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/415669/number-of-banking-complaints-in-uk/
Financial Conduct Authority. "Total number of complaints regarding the banking and credit cards products and services in the United Kingdom (UK) from the 1st half of 2010 to the first half of 2020 (in 1,000s)." Chart. October 20, 2022. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/415669/number-of-banking-complaints-in-uk/
Financial Conduct Authority. (2022). Total number of complaints regarding the banking and credit cards products and services in the United Kingdom (UK) from the 1st half of 2010 to the first half of 2020 (in 1,000s). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/415669/number-of-banking-complaints-in-uk/
Financial Conduct Authority. "Total Number of Complaints regarding The Banking and Credit Cards Products and Services in The United Kingdom (Uk) from The 1st Half of 2010 to The First Half of 2020 (in 1,000s)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 20 Oct 2022, /statistics/415669/number-of-banking-complaints-in-uk/
Financial Conduct Authority, Total number of complaints regarding the banking and credit cards products and services in the United Kingdom (UK) from the 1st half of 2010 to the first half of 2020 (in 1,000s) ÌÇÐÄÆƽâ°æ, /statistics/415669/number-of-banking-complaints-in-uk/ (last visited July 28, 2026)
Total number of complaints regarding the banking and credit cards products and services in the United Kingdom (UK) from the 1st half of 2010 to the first half of 2020 (in 1,000s) [Graph], Financial Conduct Authority, October 20, 2022. [Online]. Available: /statistics/415669/number-of-banking-complaints-in-uk/
