Total number of complaints regarding insurance and pure protection related products in the United Kingdom (UK) from 1st half 2010 to 2nd half 2019
(in 1,000s)
Characteristic
Number of complaints in thousands
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* The source added the following information "Under previous reporting rules ‘Decumulation & pensions’ product group used to be ‘Decumulation, life & pensions’, while ‘Insurance & pure protection’ product group used to be ‘General insurance & pure protection’." Includes PPI. ** Data have been updated from the previous publications due to firm resubmissions and firms changing categories.
Citation formats
Insurance and pure protection products customer complaints in the UK 2010-2019
The statistic presents the number of complaints to the Financial Conduct Authority (FCA) regarding the general insurance and pure protection related products in the United Kingdom (UK) between the first half of 2010 and the second half of 2019. In the second half of 2019, the FCA received almost *** million customer complaints about general insurance and pure protection products, which was by far the highest number of complaints received during the period displayed.
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Financial Conduct Authority. (April 16, 2020). Total number of complaints regarding insurance and pure protection related products in the United Kingdom (UK) from 1st half 2010 to 2nd half 2019 (in 1,000s) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/415679/total-number-of-insurance-and-protection-complaints-uk/
Financial Conduct Authority. "Total number of complaints regarding insurance and pure protection related products in the United Kingdom (UK) from 1st half 2010 to 2nd half 2019 (in 1,000s)." Chart. April 16, 2020. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/415679/total-number-of-insurance-and-protection-complaints-uk/
Financial Conduct Authority. (2020). Total number of complaints regarding insurance and pure protection related products in the United Kingdom (UK) from 1st half 2010 to 2nd half 2019 (in 1,000s). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/415679/total-number-of-insurance-and-protection-complaints-uk/
Financial Conduct Authority. "Total Number of Complaints regarding Insurance and Pure Protection Related Products in The United Kingdom (Uk) from 1st Half 2010 to 2nd Half 2019 (in 1,000s)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 16 Apr 2020, /statistics/415679/total-number-of-insurance-and-protection-complaints-uk/
Financial Conduct Authority, Total number of complaints regarding insurance and pure protection related products in the United Kingdom (UK) from 1st half 2010 to 2nd half 2019 (in 1,000s) ÌÇÐÄÆƽâ°æ, /statistics/415679/total-number-of-insurance-and-protection-complaints-uk/ (last visited August 01, 2026)
Total number of complaints regarding insurance and pure protection related products in the United Kingdom (UK) from 1st half 2010 to 2nd half 2019 (in 1,000s) [Graph], Financial Conduct Authority, April 16, 2020. [Online]. Available: /statistics/415679/total-number-of-insurance-and-protection-complaints-uk/
