During the first half of 2021, most of the financial services complaints opened by the Financial Conduct Authority (FCA) in the United Kingdom (UK) concerned customer service issues. At that time, there were nearly *** thousand complaints filed to FCA regarding customer service.
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Financial Conduct Authority. (October 20, 2021). Complaints opened regarding financial services in the United Kingdom (UK) in the 1st half 2021, by main cause of complaint [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved August 04, 2026, from /statistics/415312/reasons-for-financial-products-related-complaints-in-united-kingdom/
Financial Conduct Authority. "Complaints opened regarding financial services in the United Kingdom (UK) in the 1st half 2021, by main cause of complaint." Chart. October 20, 2021. ÌÇÐÄÆÆ½â°æ. Accessed August 04, 2026. /statistics/415312/reasons-for-financial-products-related-complaints-in-united-kingdom/
Financial Conduct Authority. (2021). Complaints opened regarding financial services in the United Kingdom (UK) in the 1st half 2021, by main cause of complaint. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: August 04, 2026. /statistics/415312/reasons-for-financial-products-related-complaints-in-united-kingdom/
Financial Conduct Authority. "Complaints Opened regarding Financial Services in The United Kingdom (Uk) in The 1st Half 2021, by Main Cause of Complaint." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 20 Oct 2021, /statistics/415312/reasons-for-financial-products-related-complaints-in-united-kingdom/
Financial Conduct Authority, Complaints opened regarding financial services in the United Kingdom (UK) in the 1st half 2021, by main cause of complaint ÌÇÐÄÆÆ½â°æ, /statistics/415312/reasons-for-financial-products-related-complaints-in-united-kingdom/ (last visited August 04, 2026)
Complaints opened regarding financial services in the United Kingdom (UK) in the 1st half 2021, by main cause of complaint [Graph], Financial Conduct Authority, October 20, 2021. [Online]. Available: /statistics/415312/reasons-for-financial-products-related-complaints-in-united-kingdom/