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Financial complaints and compensation in the United Kingdom

Statistics report on Financial complaints and compensation in the United Kingdom

This report presents a range of statistics and facts about customer complaints lodged against financial services and insurance companies and organizations in the United Kingdom (UK), as well as financial compensation received by the UK public as a result of complaints.

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Customer complaints against financial services

8
  • Premium Statistic Financial complaints to the FCA in the UK H2 2023, by financial product
  • Premium Statistic Financial products related complaints in the United Kingdom (UK) H1 2021, by cause
  • Basic Statistic All financial products related complaints in the United Kingdom (UK) H1 2022
  • Basic Statistic Financial products related complaints in the UK 2010-2023
  • Basic Statistic Financial services related complaints in the UK H2 2023, by firm type
  • Basic Statistic Number of banking and credit cards complaints in the UK H2 2023, by product
  • Premium Statistic Financial services complaints received by the Financial Ombudsman in the UK 2008-2023
  • Basic Statistic Gender distribution of customers who lodged financial complaints in the UK 2017-2020

Financial compensation of claimants

4
  • Premium Statistic New claims received by financial services compensation in the UK 2020-2022
  • Premium Statistic Total decisions by financial services compensation made in the UK 2020-2022
  • Premium Statistic Average claim payouts of financial services compensation in the UK 2024/25
  • Premium Statistic Financial services compensation: total claim payments value in the UK in 2021/2022

Complaints against banking services and products

5
  • Premium Statistic Banking products related complaints in the UK H2 2023, by cause
  • Basic Statistic Banking products related complaints in the United Kingdom (UK) H1 2010-2022
  • Basic Statistic Customer current account related complaints in the UK 2010-2023
  • Basic Statistic Credit card related customer complaints in the UK 2007-2020
  • Basic Statistic Saving accounts related customer complaints in the UK FY 2010-2025

Complaints targeting specific banks

7
  • Basic Statistic Customer complaints against banking services in the UK H2 2024, by bank
  • Basic Statistic Customer complaints opened against AIB Group (UK) Plc in the UK H2 2022
  • Premium Statistic Complaints against the Bank of Ireland (UK) Plc in the UK H1 2023
  • Premium Statistic Complaints against the Bank of Scotland in the UK H1 2023
  • Premium Statistic Complaints against HSBC UK Bank filed in the UK H2 2024
  • Premium Statistic Complaints against Lloyds Bank Plc filed in the UK H2 2024
  • Premium Statistic Complaints against Santander UK plc in the UK H1 2023

Complaints against home finance and investment products

8
  • Basic Statistic Investment products related complaints in the United Kingdom (UK) 2010-2022
  • Premium Statistic Investment products complaints in the United Kingdom in H1 2022, by cause
  • Basic Statistic Investment providers customer complaints in the UK H2 2024, by company
  • Basic Statistic Complaints regarding home finance products in the United Kingdom (UK) 2010-2019
  • Premium Statistic Home finance services complaints in the UK H1 2022, by cause
  • Basic Statistic Complaints against home financing providers in the UK in H1 2024, by firm
  • Premium Statistic Customer complaints relating to mortgage services in the UK 2010-2024
  • Basic Statistic Complaints opened against Nationwide Building Society products in the UK in H1 2020

Complaints and claims against insurance products

7
  • Premium Statistic Insurance and pure protection products customer complaints in the UK 2010-2019
  • Premium Statistic Insurance and protection products related complaints in the UK H1 2022, by cause
  • Basic Statistic Complaints against insurance providers in the UK H2 2022
  • Premium Statistic Payment protection insurance related customer complaints in the UK 2009/10-2021/22
  • Premium Statistic Motor insurance related new customer complaints in the UK 2009/10-2023/24
  • Basic Statistic Financial Ombudsman: travel insurance related complaints in the UK 2010-2023
  • Premium Statistic Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H2 2022
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