The number of complaints to the Financial Ombudsman regarding current accounts in the United Kingdom (UK) fluctuated between the financial years of 2009/2010 and 2022/2023. Complaint volume peaked at 58,724 in the 2015/2016 financial year, and has decreased year-on-year since except in 2018/2019 when there was a slight increase. Complaints to the Financial Ombudsman regarding current accounts in the UK had decreased to 26,039 by 2022/23.
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Financial Ombudsman Service. (June 14, 2023). Number of complaints regarding current accounts in the United Kingdom (UK) From 2009/2010 to 2022/2023 [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 28, 2026, from /statistics/418956/current-account-related-complaints-in-united-kingdom-uk/
Financial Ombudsman Service. "Number of complaints regarding current accounts in the United Kingdom (UK) From 2009/2010 to 2022/2023." Chart. June 14, 2023. ÌÇÐÄÆÆ½â°æ. Accessed July 28, 2026. /statistics/418956/current-account-related-complaints-in-united-kingdom-uk/
Financial Ombudsman Service. (2023). Number of complaints regarding current accounts in the United Kingdom (UK) From 2009/2010 to 2022/2023. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 28, 2026. /statistics/418956/current-account-related-complaints-in-united-kingdom-uk/
Financial Ombudsman Service. "Number of Complaints regarding Current Accounts in The United Kingdom (Uk) From 2009/2010 to 2022/2023." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 14 Jun 2023, /statistics/418956/current-account-related-complaints-in-united-kingdom-uk/
Financial Ombudsman Service, Number of complaints regarding current accounts in the United Kingdom (UK) From 2009/2010 to 2022/2023 ÌÇÐÄÆÆ½â°æ, /statistics/418956/current-account-related-complaints-in-united-kingdom-uk/ (last visited July 28, 2026)
Number of complaints regarding current accounts in the United Kingdom (UK) From 2009/2010 to 2022/2023 [Graph], Financial Ombudsman Service, June 14, 2023. [Online]. Available: /statistics/418956/current-account-related-complaints-in-united-kingdom-uk/