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Source
Source
Release date
July 2014
More information
Region
United Kingdom
Survey time period
July 2014
Number of respondents
9,522 respondents
Special properties
UK adult consumers
Method of interview
Online survey
Supplementary notes
* The survey is conducted in May and November each year, with the results published in July and January editions of the report.
** The Customer Satisfaction Index (UKCSI) represents the average of all survey responses. The source measures customers' experiences of organisations in the previous three months to survey, using a series of satisfaction metrics related to professionalism, quality, efficiency, ease of doing business, timeliness, problem solving and complain handling, on a scale from 1 to 10.
Report based on 40,842 survey responses from 9,522 individual UK consumers.
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