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Frequency of returning goods among online shoppers worldwide in 2026

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Source

Release date

June 2026

Region

Worldwide

Survey time period

December 2025 to February 2026

Number of respondents

29,000 online shoppers in 29 countries

Method of interview

Online survey

Supplementary notes

Respondents made at least one online purchase within the three months before the survey. The survey was conducted across the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, the Czech Republic, Denmark, France, Germany, India, Italy, Malaysia, Morocco, the Netherlands, Nigeria, Poland, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, the United Arab Emirates, the United Kingdom, and the United States.

Citation formats

Frequency of returning goods among online shoppers worldwide 2026

Published by
Yihan Ma,
Jun 16, 2026

A survey conducted in 2026 across 29 countries revealed that ** percent of online shoppers returned goods once a week or month, while ** percent did so a few times a year and ** percent returned items once a year or never.

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