individuals who use the post office (including ATMs) more than once a month and used mail such as Yu-Pack or letter in the past year
Method of interview
Online survey
Supplementary notes
Original question: "How satisfied are you overall with mail delivery services at
post offices for such items as letters, postcards, direct
marketing and catalogs?"
Graph figures have been rounded to one decimal place, so the total response rate may not add to 100.0%.
Citation formats
JP Group's customer satisfaction with mail delivery services 2017
This statistic presents the results of a survey conducted in September 2017 about the level of customer satisfaction with mail delivery services of the Japan Post Group. In the examined period, the largest share of respondents, almost ** percent, claimed to be moderately satisfied with the JP Group's mail delivery services.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Japan Post Holdings. (July 1, 2018). Level of customer satisfaction with mail delivery services of the Japan Post Group as of September 2017 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 19, 2026, from /statistics/823637/japan-post-group-customer-satisfaction-mail-delivery-services/
Japan Post Holdings. "Level of customer satisfaction with mail delivery services of the Japan Post Group as of September 2017." Chart. July 1, 2018. ÌÇÐÄÆƽâ°æ. Accessed July 19, 2026. /statistics/823637/japan-post-group-customer-satisfaction-mail-delivery-services/
Japan Post Holdings. (2018). Level of customer satisfaction with mail delivery services of the Japan Post Group as of September 2017. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 19, 2026. /statistics/823637/japan-post-group-customer-satisfaction-mail-delivery-services/
Japan Post Holdings. "Level of Customer Satisfaction with Mail Delivery Services of The Japan Post Group as of September 2017." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Jul 2018, /statistics/823637/japan-post-group-customer-satisfaction-mail-delivery-services/
Japan Post Holdings, Level of customer satisfaction with mail delivery services of the Japan Post Group as of September 2017 ÌÇÐÄÆƽâ°æ, /statistics/823637/japan-post-group-customer-satisfaction-mail-delivery-services/ (last visited July 19, 2026)
Level of customer satisfaction with mail delivery services of the Japan Post Group as of September 2017 [Graph], Japan Post Holdings, July 1, 2018. [Online]. Available: /statistics/823637/japan-post-group-customer-satisfaction-mail-delivery-services/
