In 2023, the *** of contact center workers in the United States stated they agreed artificial intelligence (AI) had *** customer service when it came to customer information tasks during their workday. ** percent agreed that AI had made their work easier.
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ResearchGate. (June 19, 2025). Impact of artificial intelligence (AI) on customer information experience at contact centers in the United States in 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 19, 2026, from /statistics/1484479/contact-centers-ai-and-customer-info/
ResearchGate. "Impact of artificial intelligence (AI) on customer information experience at contact centers in the United States in 2023." Chart. June 19, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 19, 2026. /statistics/1484479/contact-centers-ai-and-customer-info/
ResearchGate. (2025). Impact of artificial intelligence (AI) on customer information experience at contact centers in the United States in 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 19, 2026. /statistics/1484479/contact-centers-ai-and-customer-info/
ResearchGate. "Impact of Artificial Intelligence (Ai) on Customer Information Experience at Contact Centers in The United States in 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 Jun 2025, /statistics/1484479/contact-centers-ai-and-customer-info/
ResearchGate, Impact of artificial intelligence (AI) on customer information experience at contact centers in the United States in 2023 ÌÇÐÄÆƽâ°æ, /statistics/1484479/contact-centers-ai-and-customer-info/ (last visited July 19, 2026)
Impact of artificial intelligence (AI) on customer information experience at contact centers in the United States in 2023 [Graph], ResearchGate, June 19, 2025. [Online]. Available: /statistics/1484479/contact-centers-ai-and-customer-info/
