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Shoppers' expected response time when providing negative reviews or feedback to a company in the United States in 2024

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Source

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Release date

June 2024

Region

United States

Survey time period

March 2024

Number of respondents

508 respondents

Age group

18 years and older

Special properties

Online shoppers

Supplementary notes

During the survey, the questions were phrased as follows: If you provide a negative review or feedback to a company, how quickly do you expect a response back from them?

Date of publication is the date of access.

Percentages going over 100 percent are likely due to rounding.

Citation formats

Shoppers' expected response time when providing negative reviews to companies 2024

Published by
F. Watty,
Jul 18, 2024

According to a survey conducted in March 2024 among online shoppers, ** percent of consumers in the United States expected companies to respond promptly to their negative feedback or reviews, within a duration of ** hours. Only ** percent of shoppers found a response given within ** hours or more acceptable. 

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