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Key insights on improving customer experience among e-commerce executives in 2023

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Source

Release date

March 2023

Region

Worldwide

Survey time period

2023

Number of respondents

500 e-commerce decision makers

Supplementary notes

The date of survey given is the year of publication. The source does not specify the survey date or any other methodological data.

Citation formats

E-commerce executives' insights on improving customer experience 2023

Published by
F. Watty,
Apr 11, 2023
Seven in *** e-commerce executives would completely overhaul their company's customer experience if time, budget, and expertise were no issue, a 2023 survey revealed. When asked which were the reasons not to create a high-quality differentiated experience for all customers, most respondents answered budget and time limitations. Despite this, over ** percent of surveyed e-commerce business leaders had been asked to match or better the previous year's output with a smaller budget.
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