North America, Europe, Central and South America, APAC
Survey time period
November to December 2025
Number of respondents
1,200 merchants involved in e-commerce payment and fraud management*
Special properties
Fraud professionals
Supplementary notes
*Number of participants in the study. The exact number of respondents to this question was not specified by the source. Respondents to this question were fraud professionals.
The study included retailers in North America, Europe, Asia-Pacific and Latin America based in 38 countries.
The source breaks down the size of online businesses as follows: - SMB (50,000 to less than 5 million U.S. dollars) - Mid-Market (5 million to less than 50 million U.S. dollars) - Enterprise (50 million U.S. dollars or more)
The source reported the years based on report release date, not on the year when the survey was conducted.
Citation formats
E-commerce order rejection rate 2025 by business size
According to a global survey of e-commerce merchants, online rejection rates were highest among mid-market players, at *** percent. In the same period of time, Latin America was the region with the higher share of revenue loss to payment fraud.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Merchant Risk Council. (June 2, 2026). Rejection rate of online orders from e-commerce merchants due to suspicion of fraud worldwide in 2025, by business size [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1350619/online-order-rejection-rate-business-size/
Merchant Risk Council. "Rejection rate of online orders from e-commerce merchants due to suspicion of fraud worldwide in 2025, by business size." Chart. June 2, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1350619/online-order-rejection-rate-business-size/
Merchant Risk Council. (2026). Rejection rate of online orders from e-commerce merchants due to suspicion of fraud worldwide in 2025, by business size. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1350619/online-order-rejection-rate-business-size/
Merchant Risk Council. "Rejection Rate of Online Orders from E-commerce Merchants Due to Suspicion of Fraud Worldwide in 2025, by Business Size." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 2 Jun 2026, /statistics/1350619/online-order-rejection-rate-business-size/
Merchant Risk Council, Rejection rate of online orders from e-commerce merchants due to suspicion of fraud worldwide in 2025, by business size ÌÇÐÄÆƽâ°æ, /statistics/1350619/online-order-rejection-rate-business-size/ (last visited July 25, 2026)
Rejection rate of online orders from e-commerce merchants due to suspicion of fraud worldwide in 2025, by business size [Graph], Merchant Risk Council, June 2, 2026. [Online]. Available: /statistics/1350619/online-order-rejection-rate-business-size/
