Almost half of e-commerce decision-makers in the automotive sector thought their company offered an inconsistent online shopping experience, according to a survey published in 2023. Nearly **** in *** executives in the online finance sector or working for medium-sized companies answered the same, whereas the average among respondents stood at ** percent.
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Wunderman Thompson Commerce. (March 30, 2023). Share of e-commerce executives who think their company offers an inconsistent customer experience across channels in 2023, by company type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 21, 2026, from /statistics/1377444/e-commerce-merchants-inconsistent-customer-experience/
Wunderman Thompson Commerce. "Share of e-commerce executives who think their company offers an inconsistent customer experience across channels in 2023, by company type." Chart. March 30, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 21, 2026. /statistics/1377444/e-commerce-merchants-inconsistent-customer-experience/
Wunderman Thompson Commerce. (2023). Share of e-commerce executives who think their company offers an inconsistent customer experience across channels in 2023, by company type. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 21, 2026. /statistics/1377444/e-commerce-merchants-inconsistent-customer-experience/
Wunderman Thompson Commerce. "Share of E-commerce Executives Who Think Their Company Offers An Inconsistent Customer Experience across Channels in 2023, by Company Type." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Mar 2023, /statistics/1377444/e-commerce-merchants-inconsistent-customer-experience/
Wunderman Thompson Commerce, Share of e-commerce executives who think their company offers an inconsistent customer experience across channels in 2023, by company type ÌÇÐÄÆƽâ°æ, /statistics/1377444/e-commerce-merchants-inconsistent-customer-experience/ (last visited July 21, 2026)
Share of e-commerce executives who think their company offers an inconsistent customer experience across channels in 2023, by company type [Graph], Wunderman Thompson Commerce, March 30, 2023. [Online]. Available: /statistics/1377444/e-commerce-merchants-inconsistent-customer-experience/
