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Preferred communication channel to contact customers for professionals in the United States as of January 2022, by age group

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Source

Release date

April 2022

Region

United States

Survey time period

January 13, 2022

Number of respondents

1,112 respondents

Age group

18 years and older

Special properties

working professionals who manage a business or freelancers

Method of interview

Online survey

Citation formats

Leading customer communication channels for professionals in the U.S. 2022

Published by ÌÇÐÄÆƽâ°æ Research Department, Sep 15, 2022
According to a study of U.S. users conducted in January 2022, over four in ** respondents aged between 25 and 40 years reported using emails to contact customers of the business they owned or managed. Phone calls were a less popular method to contact customers than emails and text messages, with only ** percent of Gen Z users reporting engaging with their customers via this channel. Additionally, social video platform TikTok was indicated by ** percent of respondents in the Gen Z age group as their contact method to engage customers.
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E-mail usage in the United StatesMobile internet usage in the United StatesDigital advertising formats in the U.S.Internet usage in the United StatesE-mail marketing worldwide
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* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
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For single users
$199 USD
per month, billed annually 1
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  • Premium Statistics

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Professional Account

For teams of up to 99 users
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