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Level of importance of human customer service to consumers in the United States as of June 2022

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Source

In cooperation with
Release date

September 2022

Region

United States

Survey time period

June 2022

Number of respondents

1,059 respondents

Supplementary notes

Original question: "How important is it to you that you can contact a real person when communicating with a business?"
The source does not provide information on the type of survey used or on the exact age of the responding consumers.

Citation formats

Importance of human customer service in the U.S. 2022

Published by ÌÇÐÄÆƽâ°æ Research Department, Oct 13, 2022
During a 2022 survey carried out in the United States, ** percent of responding consumers stated that it was important or very important to them that they could contact a real person when communicating with a business. Only **** percent said it was not important or not at all important.
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