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Share of luxury brands offering direct contact to a customer advisor worldwide in 2021 and 2022, by channel

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Source

Release date

July 2022

Region

Worldwide

Survey time period

winter 2021 and spring 2022

Number of respondents

60 brands

Supplementary notes

The survey was carried out among 60 top luxury brands analyzed based on revenue.

Citation formats

Customer services channels offered by luxury brands worldwide 2022

Published by ÌÇÐÄÆƽâ°æ Research Department, Nov 29, 2025
During a spring 2022 survey carried out among luxury brands, ** percent of respondents stated they offered direct contact with a customer advisor via WhatsApp. In winter 2021, the share stood at ** percent.
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