The American Customer Satisfaction Index (ACSI®) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI® is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Figures prior to 2021 were taken from previous reports.
*A new question first introduced in 2020.
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U.S. consumer shipping companies - customer experience 2017-2025
This statistic shows the ACSI® Retail and Consumer Shipping Study 2025 customer experience benchmarks for consumer shipping companies in the United States from 2017 to 2025. In 2025, the ACSI® score for the physical condition of package received stood at **, the highest score for any category that year.
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´¡°ä³§±õ®. (January 28, 2025). Consumer experience with consumer shipping companies in the United States from 2017 to 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/827425/us-customer-experience-consumer-shipping-companies-us/
´¡°ä³§±õ®. "Consumer experience with consumer shipping companies in the United States from 2017 to 2025." Chart. January 28, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/827425/us-customer-experience-consumer-shipping-companies-us/
´¡°ä³§±õ®. (2025). Consumer experience with consumer shipping companies in the United States from 2017 to 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/827425/us-customer-experience-consumer-shipping-companies-us/
´¡°ä³§±õ®. "Consumer Experience with Consumer Shipping Companies in The United States from 2017 to 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 28 Jan 2025, /statistics/827425/us-customer-experience-consumer-shipping-companies-us/
´¡°ä³§±õ®, Consumer experience with consumer shipping companies in the United States from 2017 to 2025 ÌÇÐÄÆƽâ°æ, /statistics/827425/us-customer-experience-consumer-shipping-companies-us/ (last visited July 28, 2026)
Consumer experience with consumer shipping companies in the United States from 2017 to 2025 [Graph], ´¡°ä³§±õ®, January 28, 2025. [Online]. Available: /statistics/827425/us-customer-experience-consumer-shipping-companies-us/
