Survey design:
a) a sample of 1,800 households was selected from the Household Sampling Frame maintained by the Singapore Department of Statistics; and
b) from each sampled household, an individual was randomly selected for the survey.
CSO stands for customer service operator.
Citation formats
Suggestions to improve customer care services Singapore May 2018
This statistic represents the results of a survey regarding the suggestions to improve customer services in Singapore as of May 2018. During the survey period, approximately **** percent of the respondents in the country suggested to reduce hotline waiting time in order to improve customer services.
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Infocomm Development Authority of Singapore. (November 12, 2018). Suggestions to improve customer care services in Singapore as of May 2018 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/976345/singapore-improvement-in-customer-care-services/
Infocomm Development Authority of Singapore. "Suggestions to improve customer care services in Singapore as of May 2018." Chart. November 12, 2018. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/976345/singapore-improvement-in-customer-care-services/
Infocomm Development Authority of Singapore. (2018). Suggestions to improve customer care services in Singapore as of May 2018. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/976345/singapore-improvement-in-customer-care-services/
Infocomm Development Authority of Singapore. "Suggestions to Improve Customer Care Services in Singapore as of May 2018." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 12 Nov 2018, /statistics/976345/singapore-improvement-in-customer-care-services/
Infocomm Development Authority of Singapore, Suggestions to improve customer care services in Singapore as of May 2018 ÌÇÐÄÆƽâ°æ, /statistics/976345/singapore-improvement-in-customer-care-services/ (last visited July 26, 2026)
Suggestions to improve customer care services in Singapore as of May 2018 [Graph], Infocomm Development Authority of Singapore, November 12, 2018. [Online]. Available: /statistics/976345/singapore-improvement-in-customer-care-services/
