from 19 countries: Australia, Brazil, Canada, China, France, Germany, Hong Kong, Indonesia, Italy, Japan, Malaysia, Mexico, Poland, Singapore, South Korea, Spain, Switzerland, the UK and the US
Method of interview
Panel survey
Supplementary notes
*Relative to other auto insurance customers in the past 12 months.
Citation formats
Churn rate of price-sensitive vs normal P&C customers worldwide 2016, by country
This statistic shows the defection rate of price-sensitive property and casualty customers as opposed to normal customers worldwide in 2016, by country. In the United States, price-sensitive P&C customers were *** times more likely to churn compared with other auto insurance customers.
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Bain & Company. (September 14, 2016). Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 04, 2026, from /statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
Bain & Company. "Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country." Chart. September 14, 2016. ÌÇÐÄÆƽâ°æ. Accessed August 04, 2026. /statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
Bain & Company. (2016). Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 04, 2026. /statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
Bain & Company. "Defection Rate of Price-sensitive Property and Casualty in Comparison to Normal Customers Worldwide in 2016*, by Country." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Sep 2016, /statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
Bain & Company, Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country ÌÇÐÄÆƽâ°æ, /statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/ (last visited August 04, 2026)
Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country [Graph], Bain & Company, September 14, 2016. [Online]. Available: /statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
