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Rating of customer service provided by furniture retailers in Germany in 2025 (scale from 1 = excellent to 5 = poor)

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Source

Release date

June 2025

Region

Germany

Survey time period

April 2025

Number of respondents

14,174 respondents

Special properties

People who have received advice in the last 12 months

Method of interview

Online survey

Supplementary notes

Rating of customer service on a scale of 1 = excellent to 5 = poor.

The ranking is based on 35,768 ratings from 14,174 customers. Up to ten companies were rated that had received specialist advice within the last year.

Citation formats

Customer service rating of furniture retailers in Germany in 2025

Published by ÌÇÐÄÆƽâ°æ Research Department, Dec 15, 2025

In 2025, from a consumer perspective, Höffner was the furniture retailer with the best customer service in Germany, with an average customer rating score of ****. Segmüller followed in second place with a rating of **** points, followed by Möbel Inhofer with a rating of ****.

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Furniture market in GermanyFurniture industry in EuropeFurniture and appliance market in FranceFurniture market in ItalyFurniture market in Japan
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