| Characteristic | Share of respondents |
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| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
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Source
Source
Release date
September 2018
More information
Region
Netherlands
Survey time period
May 16, 2018, to June 8, 2018
Number of respondents
342 respondents
Special properties
webcare teams of Dutch profit and non-profit organizations were approached through Twitter, LinkedIn, blogs and online fora to fill in a questionnaire. Additionally, there was a call-up in the Ustream newsletter and certain organizations were approached by telephone.
Method of interview
Telephone interviews and online survey
Supplementary notes
* This question was phrased by the source as follows: "Welke KPI’s worden gebruikt om het effect van digitaal klantcontact te meten?" (in English: "Which KPIs do you use to measure the effect of digital customer service?")
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