This statistic shows the answers to a survey question on the public opinion on the use of virtual assistants/chat bots as a way of customer support in the Netherlands in 2017. According to the survey, most people in the Netherlands indicate they are fine with this in case of simple questions, but they prefer an actual person should questions become more difficult.
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GfK, & ShoppingTomorrow. (November 15, 2017). What is your opinion about chatting with a virtual assistant? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/860098/public-opinion-on-the-use-of-virtual-assistants-chat-bots-in-the-netherlands/
GfK, und ShoppingTomorrow. "What is your opinion about chatting with a virtual assistant?." Chart. November 15, 2017. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/860098/public-opinion-on-the-use-of-virtual-assistants-chat-bots-in-the-netherlands/
GfK, ShoppingTomorrow. (2017). What is your opinion about chatting with a virtual assistant?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/860098/public-opinion-on-the-use-of-virtual-assistants-chat-bots-in-the-netherlands/
GfK, and ShoppingTomorrow. "What Is Your Opinion about Chatting with a Virtual Assistant?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 15 Nov 2017, /statistics/860098/public-opinion-on-the-use-of-virtual-assistants-chat-bots-in-the-netherlands/
GfK & ShoppingTomorrow, What is your opinion about chatting with a virtual assistant? ÌÇÐÄÆƽâ°æ, /statistics/860098/public-opinion-on-the-use-of-virtual-assistants-chat-bots-in-the-netherlands/ (last visited August 01, 2026)
What is your opinion about chatting with a virtual assistant? [Graph], GfK, & ShoppingTomorrow, November 15, 2017. [Online]. Available: /statistics/860098/public-opinion-on-the-use-of-virtual-assistants-chat-bots-in-the-netherlands/
